Return Policy

Return and Refund Policy

At Mi Burgers, we are committed to providing you with the highest quality food and service. Please review our return and refund policy below.

Food Quality Guarantee

If you are not completely satisfied with your order, please contact us immediately. We stand behind the quality of our products and want every customer to have a great experience.

Refund Eligibility

Refunds may be issued in the following circumstances:

• Your order was incorrect or incomplete
• Food quality issues (cold food, incorrect preparation, etc.)
• Order was significantly delayed beyond the estimated delivery time
• You received the wrong order

How to Request a Refund

To request a refund, please contact us within 24 hours of receiving your order:

• Email: support@miburgers.co.uk
• Phone: [Your phone number]
• Include your order number and details of the issue

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund has been processed

Non-Refundable Items

Please note that we cannot offer refunds for:

• Orders that have been consumed
• Change of mind after delivery has been completed
• Customized orders that were prepared according to your specifications

Exchanges

Due to the nature of our food products, we do not offer exchanges. If there is an issue with your order, we will provide a refund or replacement as appropriate.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at info@miburgers.co.uk

Last updated: October 2025